Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using LeaseHelm ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

LeaseHelm is a software tool that provides date calculation services for Ontario Residential Tenancies Act (RTA) notices. We do not provide legal advice, legal services, or legal representation.

2. DISCLAIMER - NOT LEGAL ADVICE

IMPORTANT: THIS SERVICE PROVIDES LEGAL INFORMATION, NOT LEGAL ADVICE.

LeaseHelm provides legal information and software tools. Only lawyers and paralegals licensed by the Law Society of Ontario can provide legal advice. Use of LeaseHelm does not create a solicitor-client relationship, and communications through this platform are NOT protected by solicitor-client privilege. You are responsible for verifying all outputs and for seeking professional legal advice where appropriate. We strongly recommend consulting a licensed Ontario paralegal or lawyer before serving any legal notice or attending any hearing. This service does not represent you before the Landlord and Tenant Board or any other tribunal.

What we provide:

• Automated date calculations based on Ontario RTA Section 59 requirements
• Information about legal procedures and timelines
• Software tools to help organize information
• General educational content about landlord-tenant law

What we do NOT provide:

• Legal advice specific to your situation
• Legal opinions or recommendations
• Review of your documents for legal sufficiency
• Representation at Landlord and Tenant Board hearings
• Strategic guidance on how to proceed with your case

You are responsible for:

• Verifying all calculations and information
• Ensuring your notices comply with RTA requirements
• Seeking advice from a licensed paralegal or lawyer if you have legal questions
• All decisions regarding your legal matters

3. RESERVED

4. DESCRIPTION OF SERVICE

LeaseHelm currently provides:

• N4 Notice Calculator: Automated calculation of termination dates for Ontario Form N4 (Notice to End a Tenancy Early for Non-payment of Rent) based on RTA Section 59 requirements
• Date compliance verification: Weekend and holiday adjustments according to RTA rules
• Service method adjustments: Deemed receipt date calculations for different service methods (hand delivery, mail, courier, email)

The Service does NOT:

• Fill out forms or generate completed legal documents
• Provide legal strategy or recommendations
• Review your specific circumstances for legal compliance
• File documents with the Landlord and Tenant Board
• Represent you in any legal proceedings

LeaseHelm uses rule-based calculations only. The same inputs will always produce the same result.

5. PRICING AND PAYMENT

5.1 Individual/Consumer Pricing (B2C): Current pricing and planned pricing tiers are set forth in Schedule A to these Terms, which forms part of these Terms.

• Currently Active - Free Calculator: Basic termination date calculation at no cost, as described in Schedule A.

All prices are in Canadian dollars (CAD) and exclude applicable taxes. Prices are subject to change with 30 days notice to users.

6. USER RESPONSIBILITIES AND VERIFICATION REQUIREMENT

You acknowledge and agree that:

• You are solely responsible for verifying all calculations and information provided by the Service
• You must independently confirm that any notice or document complies with RTA and LTB requirements
• LeaseHelm makes no guarantees about legal outcomes, LTB acceptance of notices, or hearing results
• You are responsible for consulting a licensed paralegal or lawyer if you have any questions about your legal rights or obligations
• You will not rely solely on this Service for important legal decisions
• You understand that procedural errors in notices can result in LTB dismissals regardless of the merits of your case

7. REFUNDS AND REMEDIES

7.1 Limitation on Remedies. The remedies described in this Section 7 are your sole and exclusive remedies for refund requests, service credits, and technical errors. These remedies do not expand, modify, or supersede the limitation of liability set forth in Section 8 (Limitation of Liability) of these Terms.

7.2 No Consequential Damages. Notwithstanding anything in this Section 7, LeaseHelm is not liable for any consequential, indirect, incidental, special, or punitive damages arising from any errors in calculations, including but not limited to:

• Lost rent or rental income
• Legal fees or paralegal fees
• LTB application fees
• Costs of re-serving notices
• Delays in LTB proceedings
• Any other financial losses

7.3 No Outcome Guarantees. LeaseHelm does not guarantee any particular outcome at the Landlord and Tenant Board (LTB) or in any legal proceeding. Refunds and service credits are not available based on:

• Unfavorable LTB hearing decisions
• Tenant disputes of notices
• LTB rejection of notices or applications
• Any other legal outcomes
• Dissatisfaction with Service features or functionality
• Change of mind or change in business circumstances

7.4 Consumer Protection Act Rights. If you are a consumer as defined under the Consumer Protection Act, 2002 (Ontario), your statutory rights cannot be waived or limited by these Terms. To the extent any provision of these Terms conflicts with your rights under the Consumer Protection Act, the Consumer Protection Act prevails.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

LeaseHelm's total liability for any claims arising from use of the Service is limited to the greater of (a) $100 CAD or (b) the amount you paid for the Service in the 12 months preceding the claim.

LeaseHelm is not liable for:

• Incorrect calculations due to user input errors
• LTB rejection of notices or applications
• Unfavorable outcomes at hearings
• Any consequential, indirect, incidental, special, or punitive damages
• Lost rent, legal fees, or other financial losses
• Damages resulting from reliance on the Service without independent verification
• Any damages arising from the unauthorized practice of law

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Relationship to Refunds: The remedies described in Section 7 (Refunds and Remedies) are commercial remedies and do not constitute an admission of liability or expand the limitations set forth in this Section 8.

9. ACCURACY AND ERRORS

While we strive for accuracy and use comprehensive automated testing to validate our calculations, the Service may contain errors, inaccuracies, or outdated information. We do not warrant that:

• The Service will be error-free or uninterrupted
• Calculations will be 100% accurate in all circumstances
• The information provided is complete or current
• The Service will meet your specific needs

You agree to verify all information and calculations independently before using them for any legal purpose.

10. PROFESSIONAL REFERRALS

We provide links to resources for finding licensed paralegals and lawyers, including:

• Law Society of Ontario - Find a Lawyer
• Law Society of Ontario - Find a Paralegal
• Legal Aid Ontario (1-800-668-8258)
• Community Legal Clinics

These referrals are provided for informational purposes only. LeaseHelm does not endorse or recommend specific legal professionals and receives no compensation for referrals. The selection of a legal professional is your sole responsibility.

11. ACCEPTABLE USE POLICY

You agree NOT to use the Service to:

• Engage in illegal activities or violate any laws
• Harass, threaten, or harm others
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use the Service in a manner that violates the Ontario Residential Tenancies Act
• Represent that outputs from the Service constitute legal advice
• Exceed posted usage limits
• Resell or redistribute access to the Service without authorization

12. PRIVACY AND DATA PROTECTION

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please note:

• We collect minimal personal information necessary to provide the Service
• Data is stored securely in AWS (us-east-1) using industry-standard encryption
• Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, and is subject to the retention periods described in the Privacy Policy. Upon receipt of a deletion request, personal information (other than audit trail records subject to legal retention obligations) will be deleted within 30 days.
• We do not sell your personal information
• You have rights to access, correct, and delete your data under PIPEDA
• If and when LeaseHelm becomes a participant in the Law Society of Ontario’s Access to Innovation (A2I) program, we may share anonymized usage data with the Law Society of Ontario for program evaluation purposes

12A. AUDIT TRAIL RETENTION AND RECORDS INTEGRITY

12A.1 Retention Period: Audit trail records are retained for the longest of: (i) seven (7) years from the later of the last relevant audit-trail event or the end of the related tenancy; (ii) the completion of any Landlord and Tenant Board proceeding and all related appeals, reconsiderations, or reviews, plus one (1) year; or (iii) any period required to meet applicable oversight and reporting obligations.

12A.2 Purpose Limitation: Audit trail records are retained solely for the purposes of: (a) establishing, exercising, or defending legal claims in Landlord and Tenant Board proceedings; (b) maintaining audit-trail integrity and supporting dispute resolution; (c) demonstrating regulatory compliance; and (d) complying with applicable tax and regulatory record-keeping obligations. Upon expiry of the retention period, audit trail records will be securely deleted or anonymized.

12A.3 Trusted Timestamps: When a calculation is created, we generate a unique digital fingerprint of the audit record and send only that fingerprint, not the record itself, to an independent time-stamping service. That service returns a signed confirmation proving the fingerprint existed at that moment, which we store alongside the record. The time-stamping service never sees the contents of the record. We renew these confirmations every 10 years, or sooner if the service’s own certificate is due to expire, so they remain valid for the full retention period.

12A.4 Record Security: Your calculation records are protected by security measures that detect any unauthorized changes. We maintain the security keys needed to verify record integrity for the full retention period.

12A.5 User Rights and Audit Records: Even if you ask us to delete your data under the Privacy Policy, audit trail records may not be deleted during the applicable retention period where retention is reasonably required for the purposes described in Section 12A.2. Upon account deletion, personal identifiers associated with audit records will be anonymized, but the calculation records (dates, rule versions, and derivation logic) will be retained for the full retention period.

13. INTELLECTUAL PROPERTY

The Service, including all software, calculations, algorithms, content, and materials, is owned by LeaseHelm and protected by copyright and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service for your personal or business landlord-tenant matters. You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer or attempt to extract source code
• Use the Service to create a competing product
• Remove or modify any copyright or proprietary notices

14. MODIFICATIONS TO SERVICE AND TERMS

We reserve the right to:

• Modify or discontinue the Service at any time
• Update these Terms of Service with notice to users
• Change pricing or features with 30 days notice

Material changes to these Terms will be communicated via email or prominent notice on the Service. Continued use after changes constitutes acceptance of modified terms.

15. TERMINATION

We may suspend or terminate your access to the Service at any time for:

• Violation of these Terms
• Fraudulent or illegal use
• Non-payment of fees
• Abuse of refund or credit policies
• Any reason at our sole discretion with reasonable notice

You may terminate your use of the Service at any time by ceasing to access it.

16. DISPUTE RESOLUTION AND ARBITRATION

16.1 Governing Law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

16.2 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact LeaseHelm at legal@leasehelm.app and attempt to resolve the dispute informally for at least 30 days.

• Jurisdiction: You and LeaseHelm submit to the exclusive jurisdiction of the courts of the Province of Ontario for any disputes arising from these Terms or the Service.
• Small Claims Court: Either party may bring claims within the jurisdiction of the Small Claims Court of Ontario.

17. INDEMNIFICATION

You agree to indemnify and hold harmless LeaseHelm, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your misuse of the Service or use in violation of these Terms
• Your violation of these Terms
• Your violation of any laws or regulations
• Any notices or documents you create using information from the Service

18. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Schedule A (Current Pricing), constitute the entire agreement between you and LeaseHelm regarding use of the Service.

20. FORCE MAJEURE

We are not responsible for delays or failures in performing its obligations under these Terms caused by events beyond our reasonable control (such as natural disasters, internet outages, or government actions). If such an event continues for more than 90 consecutive days, either party may terminate these Terms on 30 days written notice.

21. WAIVER

No waiver of any term or condition of these Terms shall be deemed a continuing waiver or a waiver of any other term or condition. Any failure of LeaseHelm to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

22. ASSIGNMENT

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

23. SURVIVAL

The following sections shall survive any termination or expiration of these Terms: Section 2 (Not Legal Advice), Section 7 (Refunds and Remedies), Section 8 (Limitation of Liability), Section 12 (Privacy), Section 13 (Intellectual Property), Section 16 (Dispute Resolution), Section 17 (Indemnification), Section 20 (Force Majeure), and this Section 23 (Survival).

24. NOTICES

24.1 Notices to You. We may provide notices to you by: (a) posting on the Service; (b) sending to the email address associated with your account; or (c) any other method we reasonably select. Notices posted on the Service are effective upon posting. Email notices are effective when sent.

24.2 Notices to Us. You may provide notices to us by email to legal@leasehelm.app or by mail to our address in Section 28. Notices are effective upon actual receipt.

24.3 Consent to Electronic Communications. By using the Service, you consent to receive communications from us electronically, including emails regarding your account, service updates, changes to these Terms, and promotional communications. You may opt out of promotional communications at any time.

25. THIRD-PARTY LINKS

The Service may contain links to third-party websites or resources, including the Law Society of Ontario directories and Legal Aid Ontario. These links are provided for convenience only. We do not endorse and are not responsible for the content, products, or services of any third-party websites.

26. LANGUAGE

The parties have expressly requested that these Terms and all related documents be drafted in English. Les parties ont expressément demandé que cette convention et tous les documents connexes soient rédigés en anglais.

27. HEADINGS

Section headings are for convenience only and do not affect the interpretation of these Terms.

28. CONTACT INFORMATION

For questions about these Terms of Service, please contact:

ACKNOWLEDGMENT

BY USING LEASEHELM, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms of Service
• You understand that LeaseHelm provides legal information, not legal advice
• You understand that no solicitor-client relationship is created
• You accept all risks associated with use of the Service
• You are solely responsible for verifying all outputs and for seeking professional legal advice where appropriate
• By using the Service, you accept these Terms

SCHEDULE A — CURRENT PRICING

(Forms part of the LeaseHelm Terms of Service)

Last updated: June 2026

1. Current Pricing

• Free Calculator: $0. Basic termination date calculation, at no cost.

All prices are in Canadian dollars (CAD) and exclude applicable taxes.

2. Planned Pricing Tiers

Additional paid tiers are planned for a future phase and are not currently available. Their pricing will be set out in this Schedule when they become available.

3. Changes to Pricing

LeaseHelm may change the pricing in this Schedule on at least 30 days notice to users, in accordance with Section 5 and Section 14 of the Terms.